Case Study: Talbot Greenya Group achieves higher profits and faster lead conversions with BoomTown

A Lead Concierge Service that Skyrockets Profits with Helena Talbot

Talbot Greenya Group, led by veteran agent Helena Talbot in Northern Virginia, struggled with round‑the‑clock lead follow‑up and inconsistent agent follow‑through. To solve speed‑to‑lead and availability gaps, they adopted BoomTown’s Success Assurance lead concierge service.

BoomTown deployed U.S.‑based Lead Concierges who respond to new inquiries in as little as 90 seconds, use optimized scripts and campaigns, and pass conversation‑ready leads to agents—freeing Helena to focus on high‑value work. The concierge program produced measurable results for Talbot Greenya Group, including a concierge‑initiated, closed $730,000 deal, improved agent accountability, and strong ROI (the team notes one deal can cover a year of the service).

Talbot Greenya Group

Helena Talbot