Case Study: DocuSign achieves faster time-to-value and lower costs with Dell Boomi AtomSphere

Cloud innovation speeds time to value, lowers costs

DocuSign, a cloud-first leader that helps more than 100,000 companies and 50 million users sign and manage documents globally, faced a rapid-growth challenge: thousands of new users daily, dozens of business applications spread across units and geographies, and manual, spreadsheet-based integrations that created inconsistent data and heightened security and compliance risks.

DocuSign implemented the Dell Boomi AtomSphere iPaaS as a centrally managed, multitenant integration platform. Automating and standardizing integrations reduced manual work, enabled real-time sales forecasting, shortened the monthly close from days to hours, automated 80% of refunds and cut refund processing time by 78.5%, and helped maintain ISO 27001 and SSAE-16 compliance while delivering scalable, lower‑cost cloud integration.

DocuSign

Long Lam

Director, Enterprise Architecture