Case Study: Toast achieves higher remote employee engagement and cross-team collaboration with Bonusly

How Toast understands and influences remote employee engagement with Bonusly

Toast is a growing cloud-based restaurant tech company (2,000+ employees, Boston) that found remote work during the COVID-19 pandemic had eroded the impromptu interactions that build morale, cross-team empathy, and collaboration. The Employee Engagement & Experience team needed a way to recreate those “virtual high fives,” welcome new hires, and keep company values visible while also monitoring signs of burnout.

They rolled out Bonusly company-wide in October 2020 to drive peer recognition and surface engagement data. Since launch Toasters have given over 27,000 recognitions (86% of employees receive recognition at least once a month, and 30% of recognitions come via the Bonusly Slack app), boosting cross-departmental recognition and collaboration; their analytics also helped the team spot and address workload-related burnout.

Toast

Kate Ciechomski

Program Manager