Case Study: Solugenix achieves transparent recognition and boosted employee engagement with Bonusly

How Bonusly helps Solugenix embrace transparency and make employees feel valued

Solugenix, a ~130‑person IT services firm in California that runs customer support centers, faced inconsistent recognition during rapid growth, an acquisition, and a shift to hybrid/remote work. Exceptional customer-facing and remote employees often went unnoticed under the old program, making it hard to celebrate small wins and keep morale high.

Solugenix adopted Bonusly to enable transparent, peer-to-peer recognition and to tie QA scores, customer satisfaction surveys, referrals, and Awards into one platform. Adoption was strong—employees added onto 41% of recognition posts and 92% of staff were recognized at least once per month (Mar 2020–Sep 2021)—helping integrate acquired teams, boost morale during remote work, and give managers timely reporting to address engagement dips.

Solugenix

Nicole Pigeon

Operations & Account Manager, Customer Support Services