Case Study: Pender Veterinary achieves its highest retention rate ever with Bonusly

How Bonusly helped Pender Veterinary experience its highest retention rate ever

Pender Veterinary, a multi-location veterinary center, needed a better way to manage employee recognition, connect staff across departments, and capture analytics on performance. Its previous process was fragmented, relied on Slack and manual screenshots, and didn’t provide a lasting or scalable home for recognition. Pender Veterinary turned to Bonusly for a dedicated recognition and rewards platform with analytics.

Bonusly helped Pender Veterinary launch a simple, mobile-friendly recognition program that employees used organically with hashtags and peer shoutouts. With Bonusly, the company maintained monthly engagement above 80% and reached an all-time high of 89%, while also achieving its highest-ever retention rate in 2022. Bonusly also gave leadership greater visibility into employee contributions, helping identify top performers and support internal growth.

Pender Veterinary

Kaitlin Kaplan

Human Resources Manager