Case Study: Neighborhood Restaurant Group achieves streamlined commissary ordering, fewer errors, and scalable growth with BlueCart

One Commissary Kitchen Expanded Operations Without Sacrificing Communication

nrg (The Neighborhood Restaurant Group), which grew to 17 locations across three states, found its commissary kitchen strained not by production or delivery but by communication and ordering. Commissary managers were maintaining 17 different spreadsheets and chefs were prone to errors or texted orders, costing the commissary at least two hours a week fixing mistakes. To address this, the commissary pastry chef adopted BlueCart’s ordering and communication platform.

BlueCart rolled out automatically customized order guides for each location, web and mobile ordering, consolidated order management, auto-generated batch lists, real-time data insights, and in-app messaging. The result: dramatically fewer incorrect orders, significantly less time spent correcting mistakes (saving the previously cited ~2 hours/week), faster ordering, improved staff communication, and the operational visibility nrg needs to confidently pursue further expansion — all enabled by BlueCart.

Neighborhood Restaurant Group