Case Study: Ridge Produce achieves 80% reduction in returned orders with BlueCart

How Ridge Produce Reduced Orders Returned by 80% With BlueCart

Ridge Produce, a long-established New York produce supplier, struggled to integrate third-party platforms with its proprietary software and to get customers to adopt its previous ordering system. Concerned about losing the close verbal relationships they’d built with clients, Ridge Produce turned to BlueCart’s ordering platform to modernize ordering without compromising customer connections.

BlueCart implemented an integrated ordering solution that feeds orders directly into Ridge Produce’s systems, making the process effectively like customers “hand-picking” their orders. The BlueCart platform delivered measurable impact: a 5× faster ordering process, about 8 hours saved per week in order management, and an 80% reduction in returned orders, while customers now prefer using BlueCart over the old system.

Ridge Produce