Case Study: Catskill Provisions achieves 100% customer satisfaction and streamlined ordering with BlueCart

How a Local Speciality Business Maintains 100% Customer Satisfaction

Catskill Provisions is an artisanal fine-food and craft-spirits maker in New York that centers its line on small-batch, raw wildflower honey. Proprietor Claire manages over 300 beehives and sells to locavore restaurants, hotels and specialty stores, but the business was struggling with customers calling or texting orders at all hours. To streamline ordering, Catskill Provisions began using BlueCart’s Elite for Suppliers package in 2017.

BlueCart implemented its Elite for Suppliers platform to centralize and automate order intake, eliminating the constant calls and texts and improving order management. As a result of BlueCart’s solution, Catskill Provisions maintained 100% customer satisfaction with 0% customer returns while scaling its local, small-batch business and strengthening relationships with wholesale buyers.

Catskill Provisions