Case Study: Xchanging achieves 30% cost savings and improved service quality with SS&C Blue Prism

Xchanging - Customer Case Study

Xchanging, a global provider of technology-enabled business processing services, needed to transform high-volume, repetitive back-office insurance work—reducing costs, improving speed, accuracy and compliance while working with legacy systems and offshore delivery. To do this they partnered with SS&C Blue Prism, adopting Robotic Process Automation (Blue Prism software) to pilot and scale automation across the insurance business.

Using SS&C Blue Prism’s platform and operating model, Xchanging trained process owners and deployed an in-house RPA capability that automated 14 core processes with 27 robots handling roughly 120,000 cases per month. The program delivered measurable impact: typical cost savings of about 30% per process, first-time completion rates rising to 93% (versus an 80% target), dramatic reductions in task time (e.g., a 500-LPAN job cut from days to ~30 minutes), and sustained improvements in quality, scalability and compliance.

Xchanging

Adrian Guttridge

Executive Director