Case Study: Utilita achieves rapid prepaid top-ups and £6.4M debt recovery with SS&C Blue Prism

Utilita’s Prepaid Card Services Help Keep the Lights On and the Customers Happy

Utilita, a leading UK smart pay-as-you-go energy supplier, needed a faster, more reliable way to move customers from credit accounts to prepaid cards and to let customers top up quickly—processes that involve issuing and activating physical cards, changing meter and account settings, and handling high Monday demand. To solve long phone queues and slow top-off times, Utilita partnered with SS&C Blue Prism and its intelligent digital workers.

SS&C Blue Prism’s digital workers automated the account-switching workflow, card issuance/activation and self-service top-ups, ensuring accurate records and auditability while validating payments in minutes. The automation cut top-off wait from about 50 minutes to mere minutes, enabled immediate processing of roughly 1,500 funding requests per month, and helped Utilita recover £6.4M in previously at-risk debt.

Utilita