Case Study: United Overseas Bank (UOB) saves SG$10M and speeds mortgage processing 30% with SS&C Blue Prism intelligent automation

UOB Quickly Exceeds Business Challenges With Intelligent Automation

UOB, one of Southeast Asia’s largest banks, faced accelerated digital-transformation needs after the pandemic and the urgent challenge of migrating a competitor’s consumer franchise without increasing customer attrition. To enable new digital channels and reshape employee workflows, UOB partnered with SS&C Blue Prism and its intelligent automation/digital workers to scale automation across retail and wholesale banking, compliance and customer-facing processes.

SS&C Blue Prism’s 160 digital workers automated the heavy lifting: in four months they processed 97.8 million documents, saving SG$10M by avoiding costly systems integration and returning 2,750 workdays to employees. The vendor’s automation plus AI improved AML screening (handling ~6,000 monthly alerts) and sped mortgage processing by 30%, freeing staff for customer engagement and helping UOB reduce attrition while accelerating its digital transformation.

UOB

Spencer Chua

Senior Vice President, Group Markets and Enterprise Technology