Case Study: UK Bank achieves rapid mortgage relief—processing 500,000 payment holidays with SS&C Blue Prism

UK Bank Provides Quick Mortgage Relief Using Intelligent Automation

UK Bank, a long-established lender, faced a sudden surge in mortgage-relief requests after COVID-19 left many customers unable to pay. To avoid overloaded phone lines and long queues, the bank turned to SS&C Blue Prism and its intelligent digital workforce to rapidly automate the mortgage payment-holiday process.

Using SS&C Blue Prism, the bank reused existing mortgage automation to build a new approval workflow in just two days: customers completed an online form, digital workers validated details, applied three-month payment holidays, and sent SMS notifications. The SS&C Blue Prism solution processed 500,000 repayment-holiday requests and later managed outreach and extensions, delivering fast, scalable customer relief and reducing manual effort.