Case Study: University Hospitals Birmingham NHS Foundation Trust updates 50,000 patient records and stops inappropriate communications with SS&C Blue Prism

UHB Treats Patient Records with Care Using Intelligent Automation

University Hospitals Birmingham NHS Foundation Trust (UHB) faced a major data-quality challenge: the Personal Demographics Service (PDS) did not share updates with hospitals, leaving roughly 50,000 deceased patient records in UHB’s Patient Master Index and causing inappropriate appointment reminders to grieving families. Manually correcting these records would have required one person working full time for six months, plus ongoing quarterly volumes of about 5,000 records.

UHB deployed a Blue Prism intelligent digital workforce from SS&C Blue Prism to automate record updates; the solution was implemented in just three days and, within weeks, updated 50,000 records. SS&C Blue Prism’s automation eliminated the risk of contacting deceased patients, avoided unnecessary communications, improved patient (and family) experience, and significantly reduced staff time spent on record maintenance.

University Hospitals Birmingham NHS Foundation Trust

Dean Grinham

Program Delivery Manager