Case Study: TransUnion achieves 24/7 operations and 70% transaction automation with SS&C Blue Prism

TransUnion Manages Customer Onboarding and Maintains Security with Intelligent Automation

TransUnion, a leading global risk and information solutions provider, needed to speed up customer onboarding while protecting highly sensitive data and complying with strict release guidelines. To test whether intelligent automation could improve service without compromising security, TransUnion partnered with SS&C Blue Prism and its Blue Prism intelligent digital workforce (Blue Prism Cloud) to target the onboarding process.

SS&C Blue Prism analyzed opportunities with TransUnion and trained a digital workforce to perform initial assessments and eliminate manual rekeying across disparate systems. The deployment—implemented rapidly in weeks—now runs 24/7, automates up to 70% of target transactions (handling roughly 55 new corporate subscriber applications a day), reduces error risk and delays, and delivers a continuous digital workforce for faster, more secure customer onboarding.

TransUnion

Christopher O’Neill

Senior Vice President, Operations