Case Study: Thomas Miller speeds club renewal processing and increases scalability with SS&C Blue Prism

Thomas Miller Speeds Response Time for Club Renewals with Intelligent Automation

Thomas Miller, a specialist insurer with offices in over 100 countries, was struggling with a bottleneck in its club insurance renewals: roughly 1,000 renewals a year required underwriters to rekey large volumes of data, taking two to six hours each and creating a large year‑end workload spike across siloed IT systems. To tackle this, Thomas Miller engaged SS&C Blue Prism to apply intelligent automation using an intelligent digital workforce.

SS&C Blue Prism deployed 24/7 digital workers to manage club renewals, significantly increasing the speed and accuracy of the process, eliminating the manual rekeying burden on underwriters and enabling easy upscaling during peak demand. The result is a more seamless customer experience, continuous processing of renewals and a human workforce freed to focus on higher‑value tasks thanks to SS&C Blue Prism’s automation.

Thomas Miller

Greg Fleming

Chief Information Officer