Case Study: Thomas Miller achieves 24/7 automation, faster renewals and rapid backlog clearance with SS&C Blue Prism

Thomas Miller Sets the Foundation for Continuous, Long-Term Improvements

Thomas Miller, an international insurance-services group, needed a way to introduce automation across a low-volume, high-value and relatively siloed IT environment without heavy infrastructure changes or large-scale upskilling. CIO Greg Fleming wanted incremental, business-wide improvements rather than a single high-volume win, so the company engaged SS&C Blue Prism and adopted its cloud-delivered intelligent automation platform (Blue Prism Cloud) to pilot digital workers quickly and with minimal risk.

SS&C Blue Prism implemented digital workers across eight processes—including club renewals and complex fleet transfers—running 24/7 to speed turnaround, improve accuracy, and free up underwriters for higher-value work. Fleet transfers that had left thousands of legacy transactions unresolved were completed in days, saving about three weeks of staff hours; renewals are processed faster and more accurately. The automations delivered measurable ROI, improved customer experience, operational efficiency and staff satisfaction, supported remote working during COVID-19, and are being scaled via an offshore Center of Excellence.

Thomas Miller

Greg Fleming

Chief Information Officer