Case Study: The Very Group achieves £4.2M in fraud cost savings and rapid customer credits with SS&C Blue Prism

The Very Group saves £4.2 million by combating fraud with RPA

The Very Group, a UK online retailer and financial services provider, was handling about 13,000 fraud referrals a week and needed faster, more consistent decisions to protect customers and reduce losses. Working with SS&C Blue Prism, The Very Group deployed a Blue Prism Digital Workforce and an automated parcel decision engine called “GLITBot” to improve fraud detection and response times.

SS&C Blue Prism’s Digital Workers rapidly detect fraudulent purchases and issue up-front credits—cutting decision time to about 30 minutes versus 20 days—so 80% of customers receive credit within an hour. The solution delivered an annualized £4.2m reduction in fraud-related costs, a 70% drop in escalated missing-parcel complaints and a 25% improvement in stop-and-return success rates.

The Very Group

Lindsay Harrison

Business Agility Manger