Case Study: The Very Group achieves greater agility and improved customer satisfaction with SS&C Blue Prism

The Very Group Gets Agile with Intelligent Automation

The Very Group, a major UK online retailer, needed to increase agility and operational efficiency across a high‑volume customer‑support operation—handling about 25 million calls and emails a year and shipping a similar number of parcels—while better managing seasonal peaks and enabling a fast, self‑service approach to automation. To address this, The Very Group partnered with SS&C Blue Prism and adopted the Blue Prism intelligent digital workforce.

SS&C Blue Prism implemented digital workers to automate tasks such as administration of payment terms, insurance products, and point‑of‑sale marketing, with trained staff able to create and configure bots as needed. The result has been increased customer satisfaction, improved accuracy with a dramatic lift in right‑first‑time processing, faster response to business needs, and greater operational agility—allowing teams to focus on value‑add work without changing existing systems.

The Very Group

Marie Marsden

Head of Credit and Insurance Operations