Case Study: Thames Valley Police achieves faster safeguarding and frees thousands of officer hours with SS&C Blue Prism

Thames Valley Police - Customer Case Study

Thames Valley Police, the largest non‑metropolitan force in England and Wales, faced rising demand and increasingly complex crime — emergency calls were up over 23% year on year — leaving officers burdened by administrative tasks. To free capacity for frontline work they pursued Robotic Process Automation, running a proof‑of‑value with Deloitte and selecting SS&C Blue Prism’s RPA platform to address high‑volume, high‑risk workflows rather than just back‑office tasks.

Using SS&C Blue Prism, the force deployed automated “digital workers” (including four robotic processes in the Multi Agency Safeguarding Hub) to triage and act across multiple systems, handling 14,000 MASH tasks a month and surfacing high‑risk cases faster. The rollout returned thousands of staff hours, cut filing work equivalent to 50 full‑time employees (about 390,000 hours a year), reduced outstanding tasks in the crime investigation unit to zero, improved data quality and accelerated service delivery — with benefits seen within six months.

Thames Valley Police

Tom Kempster

Head of Innovation Technology