Case Study: State Street achieves 49% faster customer access to trading with SS&C Blue Prism

State Street Customers Access Trading 49% Faster With Help From IA

State Street, a major custodian and services provider for institutional investors, engaged the SS&C Blue Prism digital workforce to speed customer onboarding and improve oversight while scaling automation across the bank. To govern and maximize efficiency the bank built a centralized Center of Excellence with federated delivery and adopted the SS&C | Blue Prism Robotic Operating Model (ROM™ 2), complementing RPA, intelligent automation (IA) and analytics to meet strict compliance and service objectives.

Using SS&C Blue Prism, State Street scaled IA broadly—returning 1.5 million hours (187,500 workdays) to the business—and applied ML techniques (behavioral checks, text-similarity, pattern detection) alongside digital workers to overhaul KYC and onboarding. The automation cut time from account opening to trading by 49%, generated an estimated $1–$2 million in additional revenue per customer, and produced $2.5 million in cost avoidance over four years while strengthening compliance and client retention.

State Street