Case Study: Sparebank 1 SamSpar achieves rapid scaling to handle a 5,800% surge in inquiries with SS&C Blue Prism

Sparebank 1 SamSpar Uses Intelligent Automation to Navigate an Unprecedented Global Crisis

Sparebank 1 SamSpar, a Norwegian support organization for 10 smaller Sparebank 1 banks, faced an unprecedented surge in customer inquiries when COVID-19 prompted tens of thousands of requests to suspend mortgage payments across its client banks. Although SamSpar had already deployed an intelligent digital workforce from SS&C Blue Prism (with partner AVO) to automate repetitive tasks, agents were still strained—at peak SamSpar saw a 5,800% increase in inbound inquiries.

SamSpar rapidly scaled its SS&C Blue Prism digital workforce to complete suspension forms and deliver fast responses, allowing human agents to focus on higher‑value customer interactions. The SS&C Blue Prism solution handled the surge, returned more than 5,000 hours to the business in four months, and improved the overall user experience, demonstrating the flexibility and impact of intelligent automation during the crisis.

Sparebank 1 SamSpar