Case Study: SILAC achieves 50-75% faster processing and improved customer service with SS&C Blue Prism Chorus BPM

SILAC Delivers Exceptional Customer Service for Annuity and Health Products with Help from Chorus BPM

SILAC, a provider of annuity and long‑term care insurance serving over 100,000 policyholders, faced segmented legacy systems and labor‑intensive workflows that delayed time‑sensitive disbursements and claims. To modernize operations and lift customer service, SILAC deployed SS&C Blue Prism’s Chorus BPM to streamline workflows across its annuity and LTC teams.

SS&C Blue Prism implemented Chorus BPM to automatically index incoming documents, centralize work queues, and standardize 75 customer letters so employees can “get work,” personalize communications, and provide real‑time updates. The solution delivered rapid ROI and measurable gains: 50–75% faster processing of service requests and claims, up to 57% faster cash settlements, improved customer experience, better employee visibility and development, and clearer operational metrics.

SILAC

Kylie Gormly

Vice President of Customer Experience