Case Study: Siam Commercial Bank returns 100,000 hours to the business with SS&C Blue Prism

Siam Commercial Bank Returns 100,000 Hours Back to the Business with Intelligent Automation

Siam Commercial Bank (SCB), Thailand’s oldest financial institution, set out to transform the bank and boost productivity by 2020 through large-scale automation but needed a platform and operating model to scale safely and quickly. Working with SS&C Blue Prism and its intelligent automation / RPA capabilities, SCB built a centralized Center of Excellence and adopted a Robotic Operating Model to professionalize process discovery and automation rollout.

Using SS&C Blue Prism’s digital workforce, SCB automated complex workflows—most notably an ATM error resolution sequence where digital workers check ATM logs, validate transactions, issue refunds and post deposits in a five-minute end-to-end process. The SS&C Blue Prism solution processed 3 million transactions, returned 100,000 hours to the business, and enabled customer alerts about possible ATM errors within three minutes.

Siam Commercial Bank

Bundit Chamrastarangkool

SVP, Robotic Process Automation