Case Study: Siam Commercial Bank achieves 10-minute ATM refunds and fully automated error resolution with SS&C Blue Prism

Siam Commercial Bank Corrects ATM Errors with Intelligent Automation

Siam Commercial Bank was struggling with slow, resource-intensive ATM error correction across its 10,000-machine network—refunds could take up to seven days, leaving customers out of pocket and staff tied up. To modernize the process, Siam Commercial Bank engaged SS&C Blue Prism to apply intelligent automation using Blue Prism digital workers.

SS&C Blue Prism deployed digital workers that take call-center reports, verify transactions, check ATM logs and automatically issue refunds with no human intervention. The fully automated solution handles about 24,000 ATM errors per year, cuts refund time from seven days to under 10 minutes (notifications often sent in about three minutes), and delivers a 100% automated process.

Siam Commercial Bank

Christian Roland

Former Head of Transformation