Case Study: Siam Commercial Bank achieves rapid processing of 100,000 COVID-19 relief applications in 4 weeks with SS&C Blue Prism

Siam Commercial Bank Conquers Its COVID-19 Challenge with Help from Digital Workers

Siam Commercial Bank (SCB) faced an overwhelming surge of customer assistance applications after adding relief requests to its mobile banking app during the COVID-19 crisis. With staff working seven days a week to clear a growing backlog, the bank needed a rapid, scalable automation solution and partnered with SS&C Blue Prism to deploy intelligent automation using Blue Prism digital workers.

SS&C Blue Prism optimized and scaled Blue Prism digital workers, moving from scoping to full deployment in four weeks. The automation processed over 100,000 applications by week four, significantly reduced employee workload, enabled fast and efficient responses, and improved customer perception by delivering timely relief.

Siam Commercial Bank

Christian Roland

Former Head of Transformation