Case Study: Select Health achieves 95% faster claims processing with SS&C | Blue Prism Chorus BPM

Select Health Processes Claims 95% Faster With SS&C | Blue Prism® Chorus BPM

Select Health, a non‑profit health plan serving over one million members in the Mountain West, faced a mounting claims problem: 12 million claims a year with frequent data errors (old provider addresses, wrong tax IDs) forced manual intervention, creating backlogs of up to 10,000 items and leaving thousands of claims unresolved for nearly 60 days — triggering interest payments and operational strain. To address this, Select Health deployed SS&C Blue Prism’s Chorus BPM to streamline error resolution and claim routing.

Using SS&C Blue Prism Chorus BPM, Select Health automated error detection and batching so a provider analyst fixes one master claim and Chorus applies the same correction and notes across the batch; roughly 1,400 employees leverage Chorus across the organization. The result: erroneous claims now process in three days (down from 60 — a 95% reduction), 95% of claims are processed within 15 days, interest payments were eliminated, backlogs dropped, and member/provider satisfaction and scalability improved.

Select Health

Marianne White

AVP Claims Operations