Case Study: Select Health achieves 93% faster resolution of unexpected medical bills with SS&C Blue Prism Chorus BPM

Select Health Helps Customers Resolve Unexpected Medical Bills 93% Faster With Chorus BPM

Select Health, a health insurer serving about one million members, faced a slow, paper-based exceptions process when members received unexpected out-of-network or denied-service bills. Requests—up to hundreds per month—required hand-carried approvals and manual system updates, creating long resolution times and the risk of lost paperwork. To modernize this workflow, Select Health turned to SS&C Blue Prism and its Chorus BPM solution.

SS&C Blue Prism implemented Chorus BPM to create digital exception requests, auto-populate member and claim data, route approvals with email notifications, and automatically send approved claims for adjustment. The result: members’ issues are resolved 93% faster (about 10 minutes instead of 2.5 hours), staff can provide real-time status updates, and auto-adjudicated claims reach 99.9% accuracy—eliminating lost requests and dramatically reducing manual work.

Select Health

Juan Castaneda

Business Analyst