Case Study: Banco Santander achieves 85% faster new‑hire onboarding with SS&C Blue Prism

Santander Reduces Time to Onboard Newcomers by 85% with Blue Prism

Banco Santander faced a slow, manual onboarding process that took six weeks to complete for 50–100 new hires each month due to multi‑department tasks and regulatory checks. To speed hiring and improve new‑starter experience, Banco Santander engaged SS&C Blue Prism and implemented Blue Prism intelligent digital workers to automate the workflow.

SS&C Blue Prism’s digital workers now notify departments, gather information, set up accounts and perform compliance checks, cutting onboarding from six weeks to two days (an 85% reduction) and boosting new‑employee NPS. The SS&C Blue Prism deployment also supported broader scale automation—more than 350 processes automated in four years using 500 reusable objects and over 1,000 processes live across the organization.

Banco Santander

Silvina Montemartini

Head of RPA