Case Study: Riksbyggen achieves 30,000 hours saved annually with SS&C Blue Prism

Riksbyggen Saves 30,000 Hours Annually with a Digital Workforce

Riksbyggen, a major Swedish property manager with 430 locations that oversees 100,000 tenancy rights and 200,000 tenancies, faced a surge in manual banking and servicing work after a 2017 systems change forced it to manage 2,700 Bankgiro accounts instead of a single account. To tackle the growing manual burden, Riksbyggen worked with partner PS Provider and deployed SS&C Blue Prism’s intelligent digital workforce to introduce scalable intelligent automation.

Using SS&C Blue Prism, Riksbyggen automated an initial set of 10 processes and has grown to 55 automated processes, freeing employees to focus on customer service. The deployment saves about 30,000 work hours annually and cut reconciliation time from 150 hours to just 10 hours, delivering measurable operational efficiencies and improved customer-facing capacity.

Riksbyggen

Nina Mårvad

Head of Operations Support