Case Study: Aplus achieves streamlined Salesforce integration and substantial time savings with SS&C Blue Prism

Putting intentions into practice with a company name that stands for, development that keeps on going and doesn’t just stop at being the best

Aplus, a major consumer finance subsidiary of the SBI Shinsei Bank Group, faced fragmented systems, uneven RPA development across sites, and rising operational load as customer needs and regulatory change accelerated. After initial gains with a client-type RPA, Aplus sought a more secure, centrally managed automation platform and evaluated alternatives before choosing SS&C Blue Prism (cloud) to better standardize processes and scale automation across its six domestic operation centers.

SS&C Blue Prism was rolled out under a centralized Center of Excellence in Aplus’s Operation Planning Department, with technical support from TOKYO SYSTEM HOUSE, and used features like the Power Pack for Salesforce and Web API services to stabilize and speed integrations. The result: automated end-to-end front‑, back‑ and management‑processes, smoother Salesforce linking, and major efficiency gains — reductions moved from 48,000 hours in FY20 to 60,800 in FY21, with a FY22 estimate of 71,300 hours — enabling staff to focus on higher value work.

Aplus

Noriaki Ozawa

Operation Planning Department