Case Study: Prudential Singapore reduces carbon footprint and reclaims 100,000+ hours with SS&C Blue Prism

Prudential Singapore Utilizes Intelligent Automation to Reduce Carbon Footprint

Prudential Assurance Company of Singapore (Prudential) faced inefficient, error-prone manual processes—hundreds of daily claim settlements that needed auditing to detect fraud and pandemic-era policy conversions that relied on paper documentation. To address these challenges the insurer partnered with SS&C Blue Prism, deploying intelligent automation and SS&C Blue Prism digital workers to streamline claim audits and policy conversions.

SS&C Blue Prism’s digital workers now approve and authorize more than 1,000 claims for payment each day, immediately flagging questionable claims, returning 100,000+ hours to the business annually, and enabling 100% compliance with government fraud regulations. The automation converted thousands of policies to electronic format, reducing paper waste and printing costs, cutting the company’s carbon footprint by 0.1 ton of CO2 per year, and delivering cost avoidance of hundreds of thousands of SGD—earning Prudential an SS&C Blue Prism Customer Excellence Award for Sustainability.

Prudential