Case Study: Portsmouth Hospitals University NHS Trust achieves a 33% increase in maternity appointment capacity with SS&C Blue Prism

Portsmouth Hospitals Increase Maternity Appointment Capacity by 33% With Intelligent Automation

Portsmouth Hospitals University NHS Trust, which provides maternity care to a population of 675,000, faced manual appointment and referral processes that left pregnant people waiting six to eight weeks for essential scans and visits — a delay that risked patient safety and diverted midwives from direct care. To meet NHS England’s Better Births goals, the Trust engaged SS&C Blue Prism and implemented SS&C Blue Prism digital workers and intelligent automation to streamline maternity bookings and referrals.

SS&C Blue Prism’s digital workers now propose and book follow-up appointments based on due dates, ensure bookings within 24–48 hours, send email and text reminders, and alert clinicians if a patient attends A&E. As a result, Portsmouth Hospitals increased maternity appointment capacity by 33%, returned 18,000 staff hours, reduced staffing costs by £225,000 per year, avoided £105,000 in outsourced scan costs, and minimized risk to mothers and babies while cutting “did not attend” rates.

Portsmouth Hospitals University NHS Trust

Lynn Woolley

Director of Maternity Services and Midwifery