Case Study: Pilot Company achieves greater efficiencies and team member satisfaction with SS&C Blue Prism

Pilot Company Gains Efficiencies and Team Member Satisfaction by Integrating Digital Automation into Workforce

Pilot Company, which operates 750 travel centers serving 1.3 million motorists and truckers daily, was spending too much time on manual supplier invoice processing and back-office paperwork. Store managers were pulled away from guests, team members faced extra workload and missed deadlines, and the company needed a better way to pay suppliers accurately and on time. Pilot Company turned to SS&C Blue Prism for intelligent automation, including digital workers and OCR.

SS&C Blue Prism implemented digital workers that scan invoices, capture line-item data, update Pilot Company’s database, and submit payment details to SAP Concur. The solution freed staff to focus on customers, improved reporting with detailed spend breakdowns, and delivered significant cost avoidance and efficiency gains. Pilot Company has since expanded automation across retail, HR, legal, finance, sales, pricing, and operations using SS&C Blue Prism Cloud, increasing reliability and reducing redundancies.

Pilot Company

Rebecca Williams

RPA Manager