Case Study: Old Mutual achieves 22 million minutes saved for employees with SS&C Blue Prism

Old Mutual’s Digital Workforce Gives 22 Million Minutes Back to Employees

Old Mutual, a 176‑year‑old pan‑African financial services group operating across 14 countries, faced legacy systems, outdated processes and a cultural shift as it moved to automate customer journeys. To modernize services without disrupting customers or employees and to address a shortage of staff with digital skills, Old Mutual partnered with SS&C Blue Prism to deploy intelligent automation and a digital workforce.

Working with SS&C Blue Prism, Old Mutual piloted and scaled automation rapidly: today over 200 digital workers run 89 automated processes, freeing 22 million minutes for employees to focus on customers, trimming operating costs, improving cycle times and enabling faster digital servicing. The SS&C Blue Prism deployment delivered measurable business impact and improved customer experience — earning Old Mutual Blue Prism’s 2021 Pinnacle Award for Customer Excellence.

Old Mutual

Tags Moodley

Chief Customer Experience Director