Case Study: Old Mutual achieves 99% of funeral claims paid within eight hours with SS&C Blue Prism (Chorus BPM)

Old Mutual Pays 99% of Funeral Claims in Less Than Eight Hours With Chorus BPM

Old Mutual, South Africa’s oldest mutual life insurer, faced slow, manual funeral-claim processing that delayed payments and produced inconsistent customer communication. As part of a move to AWS, Old Mutual partnered with SS&C Blue Prism and upgraded to SS&C Blue Prism’s Chorus BPM, migrating decades of data to the cloud to support faster, more reliable servicing.

SS&C Blue Prism helped re-engineer the end-to-end funeral-claims workflow in three months, automating routing, external validations (Department of Home Affairs and banks), Compass policy checks, unique case references and automated customer updates via Chorus. The result: 99% of funeral claims are paid within eight hours (most within four), a 43% improvement in one-day payments, redeployment of staff to other tasks, and faster, more consistent customer experiences.

Old Mutual

Craig Bestall

Head of Corporate Administration and Servicing