Case Study: Ohio’s Hospice achieves improved patient and employee experience and 24,000 hours back with SS&C Blue Prism

Ohio’s Hospice Delivers Improved Patient and Employee Experience with New Digital Workforce

Ohio’s Hospice, a not-for-profit provider of end-of-life care, needed to increase operational efficiency, lower costs, and improve service delivery amid COVID-19 pressures. Working with partner WonderBotz, they adopted SS&C Blue Prism’s digital workforce—using the Blue Prism Robotic Operating Model and Blue Prism Interact human-in-the-loop platform—to automate back-office and intake workflows.

SS&C Blue Prism’s solution automated six high-value processes in under eight months, including patient onboarding, medical coding, Medicare eligibility checks, payroll allocation, and financial reporting. The digital workers freed up about 24,000 hours of staff time, sped referral-to-admission turnaround, boosted employee satisfaction, improved regulatory compliance and delivered measurable revenue and efficiency gains.

Ohio’s Hospice

Justin Leiwig

Director