Case Study: Npower achieves £10 million in annual savings with SS&C Blue Prism digital workforce

Npower’s Digital Workforce Electrifies its Commercial Business with £10 Million in Annual Savings

npower, a major U.K. energy supplier, faced parent-company pressure to cut costs, improve customer satisfaction and retention, and make its commercial service line faster and more agile while managing regulatory change and leveraging legacy systems. Having deployed Blue Prism earlier, npower turned to SS&C Blue Prism’s digital workforce (RPA) to meet these requirements without large IT projects or job displacement.

SS&C Blue Prism helped npower automate three high-volume back-office processes—invoice statement generation, emergency contact communications, and missed contract renewals—using a hybrid approach that consolidated data for robots to process. The automation cut per-transaction times from ~20 minutes to seconds and from 25 to ~3 minutes, automated 95% of renewal cases, saved the equivalent of 40 FTEs in year one, boosted productivity 8% and sped processes by 60%, and delivered about £10 million in annual savings after three years while running 100+ processes and 2 million robot hours.

Npower