Case Study: npower achieves rapid, secure remote access during COVID-19 with SS&C Blue Prism intelligent automation

npower Rises to Meet the COVID-19 Crisis Using Intelligent Automation

Npower, one of the UK’s largest energy suppliers serving over 3.6 million customers, faced an urgent challenge when COVID-19 forced staff to work from home but the company lacked time and resources to issue corporate laptops. To enable secure remote access from employees’ personal devices, Npower turned to intelligent automation with SS&C Blue Prism, leveraging Blue Prism intelligent automation to underpin the effort.

Using SS&C Blue Prism, Npower’s automation team created and deployed an RSA security token system powered by Blue Prism intelligent automation in just two weeks; the rollout worked first time and error free, kept security intact, minimized downtime and restored staff access. The measurable impact: a new process created and deployed in 2 weeks, error‑free go‑live and continued customer support during the COVID-19 crisis.

Npower

Paul Tudberry

UK Robotic Process Automation Lead