Case Study: npower achieves 18 million annual transactions with SS&C Blue Prism

npower Processes 18 Million Transactions in a Year Thanks to Intelligent Automation

Npower, one of the UK’s “big six” energy suppliers, faced intense competitive pressure from low‑cost niche providers and demands from its parent company to reduce costs and boost agility. To gain an edge, Npower became an early adopter of intelligent automation, deploying SS&C Blue Prism’s Blue Prism platform beginning in 2008 to drive efficiency at scale.

SS&C Blue Prism worked with Npower to implement a three‑phase governance model—demand and prioritization, development, and run—with dedicated teams for each stage, enabling rapid, repeatable delivery. The approach led to 250 automated processes, a new automation roughly every five weeks (quadrupling prior output), and digital workers processing a peak of 18 million transactions in a year, demonstrating significant operational scale and throughput.

Npower

Paul Tudberry

UK Robotic Process Automation Lead