Case Study: Norwegian Tax Administration achieves 3,000 employee hours saved and NOK 6M VAT recovery with SS&C Blue Prism

Norwegian Tax Administration Saves 3,000 Employee Hours on VAT Process with Blue Prism

The Norwegian Tax Administration, which serves 5.4 million citizens and employs 7,500 people, faced a manual, biased and resource‑intensive process for identifying businesses that failed to pay VAT on time. To create a fairer, scalable approach, the administration worked with SS&C Blue Prism, deploying Blue Prism digital workers alongside analytics capabilities.

SS&C Blue Prism trained intelligent digital workers with a predictive algorithm to score every VAT‑paying business and automatically nudge likely non‑payers by requesting meetings. The automation saved 3,000 employee hours on the VAT process, recovered 6 million NOK from VAT alone (45 million krone over the program lifetime), increased revenue, ensured VAT was paid on time, delivered rapid ROI in 11 months, and now scales across the organization with 106 digital workers on 70 processes.