Case Study: Norwegian Tax Administration achieves 85% faster individual tax-rate allocations and 10x processing capacity with SS&C Blue Prism

Norwegian Tax Administration Allocates Individual Tax Rates 85% Faster with Blue Prism

The Norwegian Tax Administration, which serves 5.4 million citizens and employs 7,500 people, faced a bottleneck in allocating individual tax rates—especially for welfare recipients without employer income—because the process was manual, required navigating multiple screens, and took about 14 minutes per case. To free staff from repetitive work and ensure fair, accurate treatment of taxpayers, the administration engaged SS&C Blue Prism and its digital workers to automate the task.

SS&C Blue Prism deployed digital workers to automate the tax-rate workflow (one of 70 processes automated), scaling from ~4,500 to 140,000 cases handled by 15 digital workers; processing time dropped from 14 minutes to 2 minutes (an 85% speed improvement), capacity rose 10x, ROI was achieved in three months, and employees recovered 55,300 hours in 2021. The SS&C Blue Prism solution delivered unbiased, consistent case handling and let staff focus on higher-value work.