Case Study: Nordea achieves end-to-end automation of card requests and 6M+ transactions processed with SS&C Blue Prism

Nordea Simplifies Card Requests with Chatbot Powered by Intelligent Automation

Nordea, a major Nordic bank serving 10 million customers, faced an inefficient, manual process for handling large volumes of card requests that burdened its customer center. To simplify operations and create a new digital channel, Nordea implemented a mobile app with a built-in chatbot and partnered with SS&C Blue Prism to apply intelligent automation to the workflow.

SS&C Blue Prism enabled the chatbot to interpret non-text inputs and automate the end-to-end card request process, converting a manual call-center task into an automated digital service. The solution has processed more than 6 million transactions, automated some 450 processes across the organization, relieved pressure on the contact center, and established the chatbot as a fully operational communication channel.

Nordea

Prze Jarosz

Head of Automation Solutions, Robotics IT