Case Study: National Benefit Services achieves 20% year-on-year growth without additional hiring with SS&C Blue Prism Chorus BPM

NBS Handles 20% Year-on-Year Growth Without Additional Hiring Using Chorus BPM

National Benefit Services (NBS) is an outsourced employee benefits provider serving over 20,000 employers with more than 6,000 plans. Facing sustained ~20% year‑over‑year growth and a relatively flat headcount, NBS needed to scale operations, improve accuracy and deliver customized client service without hiring large numbers of new staff. To address this, NBS implemented SS&C Blue Prism’s Chorus BPM and related automation tools more than a decade ago.

Using SS&C Blue Prism’s Chorus BPM and Document Automation, NBS automated email routing, document processing and end‑to‑end process orchestration across complex, non‑linear workflows. The solution raised accuracy to ~99%+ for email and document handling, cut lead and processing times by over 50%, supported continued 20% annual growth with a flat headcount, and enabled onboarding of 1,200+ new plans in a year—delivering measurable efficiency gains and a clear competitive advantage for NBS.

National Benefit Services

Jeff Ritter

SVP of Technology