Case Study: National Grid achieves 950% ROI in two years with SS&C Blue Prism

National Grid Achieves 950% Return on RPA Investment Within Two Years

National Grid, a U.S. energy company, needed to maximize the value of its RPA program by shifting focus from automating only high‑volume tasks to improving customer and employee experience, compliance, and overall quality. To address this, National Grid partnered with SS&C Blue Prism and deployed a Blue Prism Digital Workforce.

Using SS&C Blue Prism’s Digital Workforce (with OCR), National Grid automated end‑to‑end processes that helped employees locate power meters faster, improve service‑call close rates, and amend 80,000 customer bills. The initiative returned 63,500 annualized hours to the business and delivered a 950% ROI within two years.

National Grid

Michael Zinzmyer

Director of Robotic Process Automation