Case Study: Mölndal achieves faster social assistance for citizens with SS&C Blue Prism

Mölndal Provides Rapid Social Assistance to Citizens in Need with Intelligent Automation

Mölndal, a municipality in Sweden, needed a faster way to process social assistance applications for citizens in urgent need. Applications for support were taking up to three weeks, delaying help for people who could not afford to wait, so Mölndal turned to SS&C Blue Prism and its digital workers to improve the process.

SS&C Blue Prism implemented intelligent automation to support application processing, handling the labor-intensive data collection and review work with consistency and accuracy. As a result, Mölndal cut processing time from three weeks to just three to five days, reduced application processing time by 80%, improved control over funding allocation, and freed social workers to spend more time providing direct assistance.

Mölndal

Annika Samuelsson

Head of Digitalization and IT