Case Study: Mid Essex Hospital Services NHS Trust achieves 100% integration coverage and improved patient flow with SS&C Blue Prism

Mid Essex Hospital Services NHS Trust uses Blue Prism as a strategic integration and process automation component in enterprise architecture

Mid Essex Hospital Services NHS Trust, a 3,800‑staff provider serving five sites around Chelmsford and a regional specialist centre, wanted to improve patients’ arrival experience by deploying self‑service kiosks and integrating them with its Patient Administration System (PAS). To achieve this the Trust engaged SS&C Blue Prism (with Intouch with Health supplying the kiosks) to provide enterprise integration and process automation capable of connecting legacy applications and supporting write‑back to the PAS.

SS&C Blue Prism delivered its Blue Prism platform under a Trust‑wide licence to provide end‑to‑end integration, attendance tracking, advanced error monitoring and management information. Implemented in 8–10 weeks, the solution gave the Trust 100% integration coverage across applications (including older systems), enabled PAS write‑back, improved operational visibility and reporting, and helped extend the life of existing assets—delivering cost‑effective automation and measurable service improvements.

Mid Essex Hospital Services NHS Trust

Kate Thompson

ICT Director