Case Study: Mercy Radiology achieves $200K/month cashflow boost and 98% automated invoicing with SS&C Blue Prism

Mercy Radiology Enhances Cashflow by $200K per Month Using Intelligent Automation

Mercy Radiology, a New Zealand diagnostic and interventional radiology provider with 13 clinics, faced a time‑consuming, error‑prone invoicing and receipting process complicated by the ACC payer system. To improve efficiency and accuracy, Mercy deployed Matilda, a Blue Prism intelligent digital worker provided by SS&C Blue Prism.

SS&C Blue Prism’s solution automates invoice pickup from Mercy’s RIS, identifies the correct payer, lodges claims via online portals and cross‑checks patient details against NHI numbers. The Blue Prism digital worker now handles 98% of invoices, cuts invoicing time from 8–10 hours to 2 hours, enables daily invoicing instead of weekly, and has improved cashflow by $200,000 per month with 98% processing accuracy.

Mercy Radiology

Lloyd McCann

CEO and Head of Digital Health