Case Study: McMillan Shakespeare Group achieves up to 75% faster processing and 21,000+ hours saved annually with SS&C Blue Prism

McMillan Shakespeare Group Maximizes Service to Clients with Blue Prism

McMillan Shakespeare Group (MMSG) is a leading provider of salary packaging, vehicle leasing and related financial services across Australia, New Zealand and the UK, managing more than 290,000 employee benefit programs and over 70,000 vehicles. As part of its “Beyond 2020” digital transformation to reduce costs, increase revenue and improve customer and employee experience, MMSG targeted high-volume, phone‑based administrative work in its Maxxia and RemServ salary‑packaging and vehicle‑lease functions and engaged SS&C Blue Prism to apply intelligent automation.

SS&C Blue Prism deployed Blue Prism digital workers to automate key tasks such as MyCar Change of Employer and Income List Processing. The MyCar process was cut from 30 minutes to 9 minutes (a two‑thirds reduction) and Income List Processing fell from 8 minutes to 2 minutes (75% reduction); digital workers now handle bulk transfers and end‑to‑end reconciliation. Overall, SS&C Blue Prism’s automation returned more than 21,000 hours per year across 15 processes, delivered up to 75% faster processing, and contributed to a projected 177% ROI over three years.

McMillan Shakespeare Group

Luke Mussared

Automation Lead