Case Study: Ser Educacional reduces monthly billing from 1,920 to 9 hours and achieves zero errors with SS&C Blue Prism

Market Leader in Education Learns the Power of Intelligent Automation

Ser Educacional, one of Brazil’s largest providers of university extension and continuing higher-education courses, faced legacy, manual processes that limited its ability to scale and innovate. Each month the school had to generate and send bills to 200,000 students—a task that required 24 staff and 10 days to complete—so Ser Educacional partnered with SS&C Blue Prism to deploy intelligent automation and digital workers.

SS&C Blue Prism introduced a digital worker named “Sophia” to automate billing, cutting a process that previously consumed 1,920 hours down to just 9 hours and achieving zero errors. Encouraged by that outcome, Ser Educacional scaled additional SS&C Blue Prism digital workers across other workflows, extending capacity from 8 to 24 work hours without adding headcount, improving user experience, reducing response delays, and freeing staff for higher-value tasks.

Ser Educacional

Joaldo Dinizs

Innovation and Services Executive Director