Case Study: John Lewis & Partners achieves faster resale, reduced markdowns and lower handling costs with SS&C Blue Prism

John Lewis & Partners Gets Products Ready for Resale with Intelligent Automation

John Lewis faced a fast-moving returns challenge: when customers returned items, the retailer needed to quickly decide whether products could be resold in the same branch or should be sent back to the distribution center to avoid delays and markdowns. To address this, John Lewis deployed SS&C Blue Prism intelligent automation—using digital workers to streamline returns triage and inter-branch transfers.

SS&C Blue Prism automated and accelerated the inter-branch transfer process so returned goods are rapidly identified, allocated to the right selling location, and the necessary transfer documentation is raised. The result: returned items are put back on the shelf faster, handling and transit costs and merchandise markdowns are reduced, write-offs are prevented and revenue is increased.

John Lewis

Alec Sutherland

Partner & Automation Technical Lead (RPA)